Refund policy

Refund Policy

Last updated: September 2026

We want you to be happy with your purchase. This policy explains how returns and refunds work at Upranus.

30-DAY RETURN WINDOW

You have 30 days from the date of delivery to request a return.

STANDARD RETURNS

For the UPRANUS Hair Ends Trimmer Split Remover, the only product condition for a return is that the trimmer must be unused. The packaging may have been opened; original packaging is not required.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged or defective, or if you received the wrong item, please contact us. These situations are treated as exceptions to the conditions above, and we will work with you to resolve them.

RETURN SHIPPING

For standard returns, the customer is responsible for return shipping costs.

If the item is damaged, defective, or incorrect, we cover the return shipping cost.

NO RESTOCKING FEE

We do not charge a restocking fee on approved returns.

EXCHANGES

We do not offer exchanges as a standard policy. If you'd like a different item, please return the original product (once approved) and place a new order.

REFUNDS

Once your return is received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method. Refunds are processed within up to 10 business days of approval. Please note that your bank or card issuer may require additional time to post the refund to your account.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Gift cards
• Clearance or final sale items other than the Hair Ends Trimmer Split Remover

The trimmer remains eligible for return within 30 days of delivery if unused.

HOW TO START A RETURN

To start a return, contact us at upranus7@gmail.com. Please include your order number and the reason for your return.

CONTACT

If you have any questions about this Refund Policy, please contact us:

Email: upranus7@gmail.com